Satisfact.io asks your policyholders for feedback at the right moment, privately intercepts dissatisfied clients before they post a bad review, and displays your best responses on your brokerage website.
NextMove clients across Belgium
response rate, measured across our clients
the time it takes to leave a review on the policyholder side (under one minute)
form and alerts in FR and NL, in the policyholder's language
GDPR compliant, data fully under your control
The real issue
People choose a broker based on trust. Today, that trust gets checked on Google before the first meeting. A single one-star review, left after a poorly handled claim, carries more weight than twenty years of good advice. The problem is not that your clients are unhappy - it is that they speak up in the wrong place, at the wrong time, before you even knew there was an issue.
Three steps that turn every piece of client feedback into controlled social proof.
A survey link or QR code takes seconds to copy and can be shared by email, in your signature, or after a meeting. The ideal moment is right after a settled claim or a new policy sign-up. It also connects directly to your Brokermail newsletter.
A low score or a negative comment triggers a private alert to your office, with a follow-up status to action. You handle the dissatisfaction internally, rather than discovering it as a public review.
Beyond the star rating, a genuine approach to service quality management.
Beyond the overall score, configurable criteria (responsiveness, clarity of advice, claims handling) tell you where you excel and where to improve.
Real situations from your profession, not generic industry categories.
This is when your added value is most visible. A client whose claim was settled smoothly is your best advocate, but only if you reach out while the experience is still fresh.
One clear plan, built for the profession. Full product details are on satisfact.io.
Yes. You stay in control: only reviews you have approved are published on your site, the form collects only what is strictly necessary, and the client knows exactly what they are responding to. Compliance for the site itself (legal notices, IPID) is handled by BrokerWeb. For your data, contact info@nextmove.be.
Review collection at the right moment, private interception of unhappy clients, profession-specific quality criteria, and a widget for your site, with Brokermail and BrokerWeb automations included. If you want to attract, retain, and protect your reputation under a single subscription, the ecosystem bundle (105 euros/month) and its full breakdown are on the pricing page.
Satisfact.io integrates with your BrokerWeb site and completes Brokermail. One single partner to attract, retain, and protect your reputation. Let's talk about your business.
A widget built into your BrokerWeb site displays your score, your verified reviews, and a carousel of testimonials you have moderated. Social proof works for you, around the clock.
The analysis brings you the essentials, clearly. You read a summary, not a pile of feedback to sift through at the end of the day.
Each survey feeds the next. Your service improves, your rating follows, and your prospects notice.
Your client has just trusted you with a car policy, professional liability cover, or a home loan. A timely review request at that moment cements their trust and reassures your next prospect.
Renewal is the loyalty milestone. Asking for a review at that point turns a routine admin step into proof of a real relationship.
The form takes under 60 seconds to complete, on mobile, in the client's language (FR or NL). When sent at the right moment (claim settled, policy signed), our clients see a response rate of 35%, well above a cold Google review request.
A low score or a negative comment triggers a private alert to your office, with a follow-up status to track. You reach out privately before the review ever goes public.
No, it's complementary. Satisfact.io helps you ask for reviews at the right time, win back unhappy clients, and guide satisfied ones, including toward your Google listing. You stay in control of your reputation instead of being at its mercy.
Yes. A widget integrates with your BrokerWeb site and displays your score, your verified reviews, and the testimonials you have selected. Social proof works for you around the clock.