Legal Notice - NextMove Belgium | NextMove

Mon–Fri: 9am–6pm+32 (0) 65 54 01 96info@nextmove.be

Legal Notice

1. Publisher Information\n\nDHANIS SRL, operating under the trade name NextMove.\n\n- Legal form: Private limited liability company (SRL) under Belgian law\n- Registered office: Rue des Robiniers 68, 7024 Ciply, Belgium\n- Company number (CBE): BE 0544.916.801\n- VAT number: BE 0544.916.801\n- Phone: +32 (0) 65 54 01 96\n- Email: info@nextmove.be\n- Publication director: Louis Dhanis, Managing Director\n\nNextMove has been active since 2014. In 2025, the company was taken over by Louis Dhanis, who continues to develop the digital ecosystem for Belgian SMEs and brokers.\n\n## 2. Hosting\n\nThis website is hosted by DigitalOcean, LLC.\n\n- Address: 101 6th Ave, New York, NY 10013, United States\n- Website: www.digitalocean.com\n\nDigitalOcean maintains an infrastructure that complies with international security standards (SOC 2 Type II, ISO 27001). Data may be stored in European data centers (Amsterdam, Frankfurt).\n\n## 3. Technical Infrastructure & Subprocessors\n\nThe NextMove platforms (BrokerWeb, Brokermail, Satisfact.io) rely on the following technical partners:\n\n- DigitalOcean - cloud hosting and infrastructure\n- Mailgun / Postmark - transactional email routing (Brokermail)\n- Stripe - secure online payment processing\n- Google Analytics - anonymized audience measurement (with IP anonymization)\n\nEach subprocessor is bound by a Data Processing Agreement (DPA) ensuring GDPR-compliant processing. The full list is available upon request at info@nextmove.be.\n\n## 4. Intellectual Property\n\nAll content on this website - texts, graphics, logos, icons, images, audio and video files, and software - is the exclusive property of DHANIS SRL or its partners, and is protected under Belgian and international intellectual property law.\n\nThe brands NextMove, BrokerWeb, Brokermail and Satisfact.io are trade names used exclusively by DHANIS SRL. Any unauthorized use constitutes infringement.\n\nAny reproduction, distribution, modification or full or partial use of this content for commercial purposes is strictly prohibited without the prior written consent of DHANIS SRL. Requests may be sent to info@nextmove.be.\n\n## 5. Limitation of Liability\n\nNextMove strives to ensure the accuracy and currency of the information published on this website. However, NextMove cannot be held liable for:\n\n- Errors or omissions in the content\n- Technical interruptions or failures of the website\n- Any damage resulting from the use of the website or external links\n- Acts or omissions of third-party subprocessors, provided that NextMove has fulfilled its duty of care obligations\n\nLinks to third-party websites are provided for informational purposes only. NextMove has no control over these websites and accepts no responsibility for their content.\n\n## 6. Applicable Law and Jurisdiction\n\nThis website and its content are governed by Belgian law. In the event of a dispute, and in the absence of an amicable resolution, the courts of Mons (Belgium) shall have sole jurisdiction.\n\nFor consumer disputes, the European Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr

Privacy Policy & GDPR

1. Data Controller\n\nThe data controller within the meaning of the GDPR (EU Regulation 2016/679) is:\n\nDHANIS SRL (NextMove)\nRue des Robiniers 68, 7024 Ciply, Belgium\nEmail: privacy@nextmove.be\nPhone: +32 (0) 65 54 01 96\n\n## 2. NextMove as a Data Processor\n\nFor data processed on behalf of its clients (brokers and SMEs using BrokerWeb, Brokermail or Satisfact.io), NextMove acts as a data processor within the meaning of Article 28 of the GDPR. The client (broker or SME) remains the data controller for the personal data of their own end customers.\n\nA Data Processing Agreement (DPA) is systematically incorporated into the general terms of service of each NextMove platform. It defines the nature of the processing, the purposes, the categories of data, and the obligations of each party.\n\n## 3. Data Collected\n\nNextMove collects personal data in the following cases:\n\n- Contact forms: first name, last name, email address, phone number (optional) and message content\n- Newsletter sign-up: email address and, optionally, professional sector\n- Client accounts (NextMove platforms): professional identification data, billing information, usage data, content published through the platform\n- Brokermail: email addresses of end recipients managed by broker clients - processed strictly as a data processor\n- Satisfact.io: satisfaction responses and reviews submitted by brokers' end customers - processed strictly as a data processor\n- Browsing data: IP address, browser type, pages visited, session duration (via anonymized analytics tools)\n\nNo sensitive data (health, political opinions, religion, biometric data, etc.) is collected.\n\n## 4. Purposes of Processing\n\nYour data is used to:\n\n- Respond to your requests and deliver the services you have subscribed to\n- Manage billing, contracts and the client relationship\n- Send you commercial information you have requested (newsletters, product updates)\n- Improve the user experience on our platforms\n- Generate content via the integrated AI assistant (the content remains your property)\n- Fulfill our legal and contractual obligations\n- Prevent fraud and ensure platform security\n\nNextMove never sells or rents your personal data to third parties.\n\n## 5. Legal Basis\n\n- Contract performance: managing your NextMove account and delivering the subscribed services\n- Legitimate interest: improving our services, analyzing website usage, fraud prevention\n- Consent: sending marketing communications (withdrawable at any time)\n- Legal obligation: invoicing, accounting and tax compliance\n\n## 6. Subprocessors\n\nNextMove uses the following subprocessors to deliver its services. Each is bound by a GDPR-compliant DPA:\n\n- DigitalOcean - cloud infrastructure and data storage\n- Mailgun / Postmark - transactional email routing\n- Stripe - payment processing (PCI-DSS compliant)\n- Google Analytics - anonymized audience measurement\n\nThe full list is available upon request at privacy@nextmove.be.\n\n## 7. Retention Periods\n\n- Contact form data: 3 years from the date of last contact\n- Client account data: duration of the contractual relationship + 5 years after termination\n- Email campaign data (Brokermail): duration of the subscription + 1 year\n- Satisfaction data (Satisfact.io): duration of the subscription + 1 year\n- Browsing data (analytics): maximum 13 months\n- Billing data: 7 years (statutory accounting obligation)\n\n## 8. Data Security\n\nNextMove implements appropriate technical and organizational measures to protect personal data:\n\n- Encryption of data in transit (TLS/HTTPS) and at rest\n- Access control with strong authentication (multi-factor where applicable)\n- Regular security audits and penetration testing\n- Automated backups with geographic redundancy\n- Staff training on data protection and security procedures\n\nIn the event of a personal data breach likely to result in a risk to the rights and freedoms of individuals, NextMove commits to notifying the Data Protection Authority (DPA) within 72 hours, and the affected individuals without undue delay, in accordance with Articles 33 and 34 of the GDPR.\n\n## 9. Your Rights\n\nUnder the GDPR, you have the following rights:\n\n- Right of access: obtain a copy of your data\n- Right to rectification: correct inaccurate data\n- Right to erasure: request the deletion of your data (\"right to be forgotten\")\n- Right to restriction: restrict the processing of your data\n- Right to data portability: receive your data in a structured, machine-readable format (JSON or CSV)\n- Right to object: object to processing based on legitimate interest\n- Right to withdraw consent: at any time for marketing communications, without affecting prior processing\n\nTo exercise these rights, contact us at privacy@nextmove.be or by post at Rue des Robiniers 68, 7024 Ciply, Belgium. We will respond within 30 days.\n\nIf you believe your rights have not been respected, you may lodge a complaint with the Data Protection Authority (DPA):\nRue de la Presse 35, 1000 Brussels - www.autoriteprotectiondonnees.be\n\n## 10. Cookies\n\nThis website uses the following types of cookies:\n\n- Strictly necessary cookies: essential to the technical operation of the website (session, security). These do not require your consent.\n- Analytics cookies: used to measure traffic anonymously and improve the user experience. Enabled only with your consent.\n- Marketing cookies: used to personalize content or measure campaign effectiveness. Enabled only with your explicit consent.\n\nYou can manage your preferences at any time via the cookie management banner or your browser settings. Withdrawing consent does not affect the lawfulness of processing carried out before that withdrawal.\n\n## 11. Transfers Outside the EU\n\nSome technical partners (DigitalOcean, Stripe, Google) may process data outside the European Economic Area. In all cases, NextMove ensures that appropriate safeguards are in place: Standard Contractual Clauses (SCCs) approved by the European Commission, or adequacy decisions. Details available at privacy@nextmove.be.\n\n## 12. Policy Updates\n\nThis privacy policy may be updated to reflect changes in our practices or applicable legislation. The current version is always available on this page. Significant changes will be communicated by email to registered users. Last updated: May 2026.

Terms of Use

1. Scope\n\nThese Terms of Use govern access to and use of the NextMove website (nextmove.be) and its platforms: BrokerWeb, Brokermail and Satisfact.io. By accessing the website or creating an account on any of these platforms, you fully accept these terms.\n\nThey apply to any individual or legal entity accessing the website, whether as a visitor, prospect or registered client.\n\n## 2. Platform Access\n\nAccess to NextMove platforms requires the creation of an account with a valid professional email address. You are responsible for:\n\n- The confidentiality of your login credentials\n- All actions carried out under your account\n- Immediately notifying NextMove of any suspected unauthorized access (info@nextmove.be)\n\nNextMove cannot be held liable for unauthorized use of your account resulting from failure to comply with these obligations.\n\nNextMove reserves the right to suspend or terminate any account in the event of:\n\n- Non-payment of subscriptions beyond the contractual grace period\n- Breach of these terms or applicable legislation\n- Fraudulent, abusive or harmful use toward third parties\n- Damage to the reputation of the NextMove brand\n\n## 3. Subscriptions and Pricing\n\nNextMove platforms operate on a monthly or annual subscription basis. Pricing is available on the relevant product pages (BrokerWeb, Brokermail, Satisfact.io).\n\n- Billing: subscriptions are billed in advance, monthly or annually depending on the plan chosen\n- Cancellation: you may cancel your subscription at any time from your account. Access remains active until the end of the current billing period. No pro-rata refund is issued for the remaining period.\n- Pricing changes: NextMove reserves the right to change its pricing. Any increase will be communicated at least 30 days in advance by email. If you do not accept the new pricing, you may cancel your subscription before it takes effect.\n- Payment: processed securely via Stripe. NextMove does not store your banking details.\n\n## 4. Availability and Service Levels\n\nNextMove strives to ensure continuous availability of its platforms (target: 99.5% monthly uptime, excluding scheduled maintenance).\n\n- Scheduled maintenance is announced at least 24 hours in advance by email or in-app notification\n- In the event of an unplanned outage exceeding 4 consecutive hours, NextMove will communicate the cause and estimated resolution time\n- NextMove cannot be held liable for interruptions due to force majeure, failures of third-party infrastructure (DigitalOcean, Mailgun, Stripe) or events beyond its reasonable control\n\n## 5. Acceptable Use\n\nYou agree to use NextMove platforms in compliance with applicable Belgian and European law. In particular, the following are prohibited:\n\n- Sending spam or unsolicited commercial communications via Brokermail (in violation of the GDPR and the Belgian Act of 13 June 2005 on electronic communications)\n- Importing contact lists obtained without the prior consent of the recipients\n- Publishing defamatory, discriminatory, misleading or unlawful content on your BrokerWeb website\n- Attempting to access systems, databases or data beyond your authorized permissions\n- Decompiling, reverse engineering or extracting the source code of NextMove platforms\n- Reproducing, reselling or sublicensing NextMove services without express written authorization\n- Using the AI assistant to generate content that infringes the intellectual property rights of third parties\n\nNextMove reserves the right to remove any content that violates these provisions, without prior notice and without compensation.\n\n## 6. Ownership of Content and Data\n\nContent published on your BrokerWeb website (texts, images, documents) and data imported into Brokermail or Satisfact.io remain your exclusive property. NextMove makes no claim over your content.\n\nYou grant NextMove a limited, non-exclusive license to host, store and process this content solely for the purpose of delivering the contracted services.\n\nUpon cancellation of your subscription, your data is retained for 90 days, during which you may request an export (JSON or CSV format). After this period, the data is permanently deleted from NextMove systems.\n\n## 7. Specific Email Marketing Obligations (Brokermail)\n\nAs a Brokermail user, you act as the data controller for your email campaigns. You agree to:\n\n- Send campaigns only to contacts who have given their prior consent (opt-in)\n- Include a functional and visible unsubscribe link in every commercial communication\n- Honor unsubscribe requests within 10 business days\n- Not import purchased, rented or scraped contact lists\n- Comply with the Belgian Act of 13 June 2005 and Article 6 of the GDPR\n\nNextMove monitors overall deliverability metrics (bounce rates, spam complaints). Accounts generating complaint rates above industry thresholds may be temporarily suspended to protect the shared sending infrastructure.\n\n## 8. AI Assistant\n\nBrokerWeb and certain NextMove platforms include an AI content creation assistant. When using it:\n\n- Generated content is provided as a draft and remains your responsibility before publication\n- NextMove does not guarantee the accuracy, completeness or legal compliance of AI-generated content\n- You remain solely responsible for any content published on your website\n- AI features are provided \"as is\" and may evolve or be changed at any time\n\n## 9. Service Changes\n\nNextMove may at any time add, modify or remove features on its platforms. For significant changes affecting subscribed services:\n\n- A minimum notice of 30 days will be given by email\n- If a change substantially reduces the service, you may cancel your subscription without penalty within 30 days of the notification\n\n## 10. Limitation of Liability\n\nTo the extent permitted by Belgian law, NextMove's total liability toward a client shall not exceed the total amount paid by that client in the 3 months preceding the event giving rise to the claim.\n\nNextMove shall not be liable for indirect, incidental, consequential or punitive damages, including loss of revenue, loss of data or loss of business opportunity.\n\nThis limitation does not apply in cases of gross negligence, willful misconduct, or death or personal injury caused by NextMove.\n\n## 11. Dispute Resolution\n\nIn the event of a dispute, the parties agree to first seek an amicable resolution within 30 days of a written formal notice sent to info@nextmove.be.\n\nIf no amicable resolution is reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of Mons (Belgium), under Belgian law.\n\nFor consumer disputes (B2C), the European Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr\n\n## 12. Contact\n\nFor any questions regarding these terms: info@nextmove.be - or call +32 (0) 65 54 01 96, Monday to Friday from 9:00 AM to 5:30 PM.