Terms of Use
1. Scope\n\nThese Terms of Use govern access to and use of the NextMove website (nextmove.be) and its platforms: BrokerWeb, Brokermail and Satisfact.io. By accessing the website or creating an account on any of these platforms, you fully accept these terms.\n\nThey apply to any individual or legal entity accessing the website, whether as a visitor, prospect or registered client.\n\n## 2. Platform Access\n\nAccess to NextMove platforms requires the creation of an account with a valid professional email address. You are responsible for:\n\n- The confidentiality of your login credentials\n- All actions carried out under your account\n- Immediately notifying NextMove of any suspected unauthorized access (info@nextmove.be)\n\nNextMove cannot be held liable for unauthorized use of your account resulting from failure to comply with these obligations.\n\nNextMove reserves the right to suspend or terminate any account in the event of:\n\n- Non-payment of subscriptions beyond the contractual grace period\n- Breach of these terms or applicable legislation\n- Fraudulent, abusive or harmful use toward third parties\n- Damage to the reputation of the NextMove brand\n\n## 3. Subscriptions and Pricing\n\nNextMove platforms operate on a monthly or annual subscription basis. Pricing is available on the relevant product pages (BrokerWeb, Brokermail, Satisfact.io).\n\n- Billing: subscriptions are billed in advance, monthly or annually depending on the plan chosen\n- Cancellation: you may cancel your subscription at any time from your account. Access remains active until the end of the current billing period. No pro-rata refund is issued for the remaining period.\n- Pricing changes: NextMove reserves the right to change its pricing. Any increase will be communicated at least 30 days in advance by email. If you do not accept the new pricing, you may cancel your subscription before it takes effect.\n- Payment: processed securely via Stripe. NextMove does not store your banking details.\n\n## 4. Availability and Service Levels\n\nNextMove strives to ensure continuous availability of its platforms (target: 99.5% monthly uptime, excluding scheduled maintenance).\n\n- Scheduled maintenance is announced at least 24 hours in advance by email or in-app notification\n- In the event of an unplanned outage exceeding 4 consecutive hours, NextMove will communicate the cause and estimated resolution time\n- NextMove cannot be held liable for interruptions due to force majeure, failures of third-party infrastructure (DigitalOcean, Mailgun, Stripe) or events beyond its reasonable control\n\n## 5. Acceptable Use\n\nYou agree to use NextMove platforms in compliance with applicable Belgian and European law. In particular, the following are prohibited:\n\n- Sending spam or unsolicited commercial communications via Brokermail (in violation of the GDPR and the Belgian Act of 13 June 2005 on electronic communications)\n- Importing contact lists obtained without the prior consent of the recipients\n- Publishing defamatory, discriminatory, misleading or unlawful content on your BrokerWeb website\n- Attempting to access systems, databases or data beyond your authorized permissions\n- Decompiling, reverse engineering or extracting the source code of NextMove platforms\n- Reproducing, reselling or sublicensing NextMove services without express written authorization\n- Using the AI assistant to generate content that infringes the intellectual property rights of third parties\n\nNextMove reserves the right to remove any content that violates these provisions, without prior notice and without compensation.\n\n## 6. Ownership of Content and Data\n\nContent published on your BrokerWeb website (texts, images, documents) and data imported into Brokermail or Satisfact.io remain your exclusive property. NextMove makes no claim over your content.\n\nYou grant NextMove a limited, non-exclusive license to host, store and process this content solely for the purpose of delivering the contracted services.\n\nUpon cancellation of your subscription, your data is retained for 90 days, during which you may request an export (JSON or CSV format). After this period, the data is permanently deleted from NextMove systems.\n\n## 7. Specific Email Marketing Obligations (Brokermail)\n\nAs a Brokermail user, you act as the data controller for your email campaigns. You agree to:\n\n- Send campaigns only to contacts who have given their prior consent (opt-in)\n- Include a functional and visible unsubscribe link in every commercial communication\n- Honor unsubscribe requests within 10 business days\n- Not import purchased, rented or scraped contact lists\n- Comply with the Belgian Act of 13 June 2005 and Article 6 of the GDPR\n\nNextMove monitors overall deliverability metrics (bounce rates, spam complaints). Accounts generating complaint rates above industry thresholds may be temporarily suspended to protect the shared sending infrastructure.\n\n## 8. AI Assistant\n\nBrokerWeb and certain NextMove platforms include an AI content creation assistant. When using it:\n\n- Generated content is provided as a draft and remains your responsibility before publication\n- NextMove does not guarantee the accuracy, completeness or legal compliance of AI-generated content\n- You remain solely responsible for any content published on your website\n- AI features are provided \"as is\" and may evolve or be changed at any time\n\n## 9. Service Changes\n\nNextMove may at any time add, modify or remove features on its platforms. For significant changes affecting subscribed services:\n\n- A minimum notice of 30 days will be given by email\n- If a change substantially reduces the service, you may cancel your subscription without penalty within 30 days of the notification\n\n## 10. Limitation of Liability\n\nTo the extent permitted by Belgian law, NextMove's total liability toward a client shall not exceed the total amount paid by that client in the 3 months preceding the event giving rise to the claim.\n\nNextMove shall not be liable for indirect, incidental, consequential or punitive damages, including loss of revenue, loss of data or loss of business opportunity.\n\nThis limitation does not apply in cases of gross negligence, willful misconduct, or death or personal injury caused by NextMove.\n\n## 11. Dispute Resolution\n\nIn the event of a dispute, the parties agree to first seek an amicable resolution within 30 days of a written formal notice sent to info@nextmove.be.\n\nIf no amicable resolution is reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of Mons (Belgium), under Belgian law.\n\nFor consumer disputes (B2C), the European Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr\n\n## 12. Contact\n\nFor any questions regarding these terms: info@nextmove.be - or call +32 (0) 65 54 01 96, Monday to Friday from 9:00 AM to 5:30 PM.