Unhappy customers don't warn you - they go straight to Google. Satisfact.io detects them and alerts you before it's too late. Satisfied customers are redirected to Google Reviews in one click.
Average response rate
Minutes to get started
Average ROI within 6 months
GDPR compliant
The Problem
Your happy customers stay silent. The unhappy ones speak up. A single negative review on Google costs you 22% of potential customers. And 73% of consumers only trust reviews from the past month.
Three steps that turn customer feedback into a structured process that protects your brand.
30-second micro-surveys sent at the right moment. Compatible with email, QR code, and unique link. 35% response rate versus 5-10% for standard tools.
The Firewall: a negative response triggers a private alert before it ever reaches Google. You follow up with the customer privately, resolve the issue, and turn them into a loyal client.
Satisfied customers are redirected to Google Reviews in one click. Your best testimonials are displayed on your website via an embeddable widget.
No training, no consultant, no complex integration.
AI generates your questions based on your industry. Customize them if you wish. Average setup time: 4 minutes 32 seconds.
Built for organizations where reputation is an asset, not an afterthought.
One extra star on Google means 5 to 9% more revenue. 87% of your future customers will check your reviews before reaching out.
Transparent. Pay only based on your usage. 2 months free with annual billing.
When a client expresses dissatisfaction through the micro-survey, you receive an immediate email alert. You follow up with them privately to resolve the issue before they post a negative review on Google. This is the concept of the Firewall .
On average 35%, compared to 5-10% for traditional surveys. Micro-surveys take 30 seconds to complete on mobile, which explains this exceptional response rate.
Your satisfied customers are your best marketing. 14-day free trial, no credit card required, cancel in one click.
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Real-time dashboard, automatic alerts, AI reports. You know exactly what to improve and who to recognize.
Objectively identify who is most responsive, most appreciated, or most effective. AI analyzes feedback and spots trends.
Trust is your core currency. Satisfact.io helps you make it visible and measurable to your prospects.
You have satisfied customers who simply never say so. Satisfact.io gives them the gentle nudge that transforms your Google visibility.
Manage the reputation of 20 to 50 clients from a single dashboard. Enterprise plan with API and webhooks.
Average setup time: 4 minutes 32 seconds. The AI generates questions tailored to your industry. 91% of our clients complete the setup without contacting support.
70% of customers leave a review when asked. They are satisfied -- they just need a little nudge. Our 30-second mobile micro-surveys make all the difference.
Manual management captures only 5 to 10% of possible feedback. Satisfact.io multiplies your efforts: automatic surveys, real-time alerts, and redirection of satisfied customers to Google. The result: more reviews, better quality, with no daily effort.
The AI reads all your text responses and generates a report covering strengths, weaknesses, and a concrete action plan. It also detects trends: wait times, reception, quality of advice. You receive a structured summary highlighting strengths, areas for improvement, and trends to watch.
Yes. European hosting, daily backups, built-in consent management. Your data and your customers' data stay in Europe and are never used for any other purpose.
Satisfact.io costs less than losing a single customer per month. One negative review drives away an average of 22% of potential customers. The average ROI is 12x within 6 months. And the free plan lets you test it risk-free.