General Terms and Conditions of Service

Article 1. Definitions and scope

"Provider" means NextMove SRL, whose registered office is at Rue des Robiniers 68, 7024 Ciply, registered with the Crossroads Bank for Enterprises under number BE0544.916.801.

"Client" means any legal entity or natural person that has signed an order form referring to these general terms and conditions.

"Platform" means the BrokerWeb by NextMove platform, including its source code, technical components, design system and content blocks.

"CMS" means the content management system made available to the Client to manage its website.

"Order form" means the document signed by the Parties specifying the particular conditions of the service (price, plan, schedule).

These general terms and conditions apply to every service provided by the Provider to the Client. In the event of a conflict between the order form and these general terms and conditions, the order form prevails for the particular conditions it contains.

Article 2. Services included

2.1 Website development

The Provider undertakes to supply the Client with a professional website comprising:

• A custom, responsive design (adapted to mobile, tablet and desktop)
• Set-up of the pages and content defined at the briefing meeting
• Integration of the content blocks available on the platform (hero, services, testimonials, FAQ, contact form, team, gallery, etc.)
• Basic SEO configuration (meta tags, titles, descriptions, sharing images)
• Integration of a GDPR-friendly traffic analytics tool (cookie-free)
• Putting the site into production on the Client's domain name

2.2 Development process and design reviews

Development follows this process:

• Briefing meeting - The Client tells the Provider its expectations, design preferences, content and objectives.
• First demo - The Provider presents a first version of the site. The Client gives its comments (first design review).
• Second demo - The Provider incorporates the feedback and presents an updated version within 7 working days. The Client gives its final comments (second design review).
• Go-live - The Provider incorporates the final adjustments and puts the site online within 7 working days, then makes the DNS connections.

The development package includes two (2) design reviews. Any additional review may be invoiced separately, by agreement between the Parties.

2.3 CMS access

Once the site is online, the Client has access to the administration interface, allowing it to manage independently:

• Editing the content of existing pages (texts, images, buttons, links)
• Creating, editing and deleting blog articles
• Managing the media library (uploading and organising images and documents)
• Editing company information (address, phone, e-mail, opening hours)
• Configuring navigation menus (header and footer)
• Managing the contact form (fields, labels)
• Viewing traffic statistics
• Managing SEO (meta tags per page)

The Client remains free to edit its content at any time via the CMS, without limitation or extra cost.

Article 3. Prices and payment terms

3.1 Development cost

The price of the website development is set in the order form signed by the Parties.

3.2 Development payment schedule

Unless otherwise stated in the order form, payment for the development is made in two instalments:

• A deposit (the percentage of which is specified in the order form) on signature of the order form. This payment is a condition for work to start.
• The balance on putting the website into production.

3.3 Hosting and maintenance subscription

Once the site is in production, the Client takes out a hosting and maintenance subscription according to the plan chosen in the order form:

• Monthly plan - €71.39 incl. VAT / month
• Annual plan - €713.90 incl. VAT / year

The subscription takes effect on the date the site goes into production. Prices may be revised annually by the Provider, with notice to the Client at least 30 days before the new prices take effect.

3.4 Termination of the subscription

Termination of the hosting and maintenance subscription is governed by Article 13 (Termination).

3.5 Payment terms

Invoices are payable within 15 days of their date of issue. Any late payment automatically entails, without prior formal notice:

• Late-payment interest at the statutory rate in force in Belgium for commercial transactions;
• Fixed compensation of 10% of the unpaid amount, with a minimum of €50.

Invoices are issued in structured electronic format in accordance with the Belgian legislation in force.

Article 4. Client's obligations

The Client undertakes to:

• Provide the Provider, within a reasonable time, with all the content needed to build the site (texts, images, logos, contact information, etc.);
• Take an active part in briefing and review meetings;
• Give its feedback clearly and completely at the scheduled design reviews;
• Pay invoices within the agreed time;
• Hold the necessary rights over the content supplied (texts, images, logos).

Any delay by the Client in supplying content or feedback may result in a proportional shift of the delivery schedule, without the Provider incurring liability.

Article 5. Provider's obligations

The Provider undertakes to:

• Carry out the services with the care and professionalism required, in accordance with good practice (best-efforts obligation);
• Ensure the availability and proper operation of the hosting under the subscription;
• Carry out the technical updates needed for the proper operation of the site;
• Inform the Client of any difficulty likely to affect the proper performance of the contract.

Article 5 bis. Availability

The Provider aims for 99.5% availability per calendar month, calculated excluding scheduled maintenance notified in advance, force majeure and failures attributable to the Client or to third parties. The Provider has a best-efforts obligation and does not guarantee fully uninterrupted accessibility.

Article 6. Intellectual property

6.1 Client content

The Client remains the owner of all the content it supplies or creates via the CMS (texts, images, logos, data).

6.2 BrokerWeb platform

The BrokerWeb platform, its source code, technical components, design system and content blocks remain the exclusive property of the Provider. The Client has a non-exclusive right to use the platform for the duration of the subscription.

6.3 Site design

The custom design created for the Client is licensed to it on a non-exclusive basis for the duration of the contract. The Provider reserves the right to reuse generic graphic elements and layout techniques in other projects.

Article 7. Personal data protection (GDPR)

7.1 Roles

In operating the site, the Client acts as controller of the personal data collected via its site (contact form, visitor data, etc.). The Provider acts as processor within the meaning of Regulation (EU) 2016/679 (GDPR).

7.2 Provider's undertakings

The Provider undertakes to:

• Process personal data only on the Client's documented instructions and solely for the purpose of performing this contract;
• Implement appropriate technical and organisational measures to ensure data security;
• Not transfer data outside the European Economic Area without appropriate safeguards;
• Inform the Client without undue delay in the event of a data breach;
• Delete or return personal data at the end of the contract, at the Client's choice.

7.3 Traffic analytics

The integrated traffic analytics tool operates without cookies and collects no identifiable personal data, in compliance with the GDPR.

Article 8. Confidentiality

Each Party undertakes to treat as confidential all information obtained under this contract (commercial, technical, financial data). This confidentiality obligation continues for 2 years after the end of the contract.

Article 9. Liability

9.1 Limitation

The Provider's liability is limited to direct and foreseeable damage. In any event, the Provider's total liability under this contract may not exceed the total amount actually received from the Client over the last 12 months.

The Provider cannot be held liable for indirect damage, such as loss of turnover, loss of clientele or damage to reputation.

9.2 Exclusions

The Provider cannot be held liable for:

• Content published by the Client via the CMS;
• Damage resulting from improper use of the CMS by the Client;
• Temporary unavailability of the site resulting from scheduled maintenance or force majeure.

These limitations do not apply in cases of wilful misconduct, gross negligence, bodily harm, or breach of an essential obligation of the contract.

Article 10. Force majeure

Neither Party can be held liable for a failure to perform its contractual obligations if that failure results from force majeure, understood as any unforeseeable, unavoidable event external to the Parties (natural disaster, widespread internet infrastructure outage, major cyberattack, government decision, etc.).

The affected Party will inform the other as soon as possible. If force majeure continues beyond 3 months, either Party may terminate the contract without compensation.

Article 11. Return of data

On termination of the contract, whatever the cause, the Provider undertakes to:

• Make all the Client's content (texts, images, documents) available in a standard, reusable format within 30 days of the end of the contract;
• Permanently delete the Client's data from its servers within 60 days of the end of the contract, unless there is a legal obligation to retain it.

Article 12. Duration of the contract

The contract takes effect on the date the order form is signed.

• Development phase: it begins on receipt of the first payment and ends when the website goes into production.
• Subscription phase: it begins when the website goes into production and continues for as long as the subscription is active.

Article 13. Termination

The hosting and maintenance subscription is taken out for the period corresponding to the plan chosen in the order form: one (1) month for the monthly plan, one (1) year for the annual plan. It takes effect when the site goes into production.

At the end of each period, the subscription is tacitly renewed for a period of the same length, unless either Party terminates it under the conditions below.

The Client may terminate in writing (e-mail or letter) by giving notice of fifteen (15) days before the end of the current period for the monthly plan, or of one (1) month for the annual plan. Termination takes effect at the end of the current period; the period begun remains due in full and gives rise to no refund, even partial. Failing notice within this time, the subscription is renewed for a new period, which is due.

In the event of termination during the development phase, the deposit paid on signature remains with the Provider.

The Provider may terminate on the same notice terms, or with immediate effect in the event of serious breach by the Client, in particular persistent non-payment after a formal notice has remained ineffective for fifteen (15) days.

On termination, the site is taken offline at the end of the current period. The provisions on intellectual property, personal data, confidentiality, liability and reversibility survive the end of the contract.

Article 14. Governing law and jurisdiction

This contract is governed by Belgian law.

In the event of a dispute, the Parties undertake to seek an amicable solution. Failing agreement within 30 days, the dispute will be submitted to the courts of the judicial district of the Provider's registered office.

Article 15. Miscellaneous

These general terms and conditions, together with the order form, constitute the entire agreement between the Parties and replace any prior agreement relating to their subject matter.

The Provider may amend these terms for a legitimate reason (justified legal, regulatory, technical or pricing change). Any amendment is notified to the Client at least 30 days before it takes effect. A Client who refuses the amendment may terminate at no cost before that date; failing that, the amendment is deemed accepted. The general terms and conditions applicable to the Client are those in force on the date the order form is signed, subject to later amendments notified and accepted in accordance with the preceding provisions.

If a clause of these general terms and conditions is declared void, the other clauses remain in force.

A Party's failure to rely on a breach by the other Party does not constitute a waiver of the right to rely on it later.

Last updated: March 2026